This Privacy Policy explains how 99cuci collects, uses, stores, and protects the personal data of players and visitors on the 99cuci platform (https://99cuci.app). Please read it carefully.
1.199cuci ("we", "us", "our", "Company") is committed to protecting the privacy and personal data of all individuals who interact with our platform at https://99cuci.app. This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we process it, how we store and protect it, the circumstances under which we may share it, and the rights available to you as a data subject.
1.2This Policy applies to all users of the 99cuci platform, including registered account holders, visitors who browse the site without registering, and individuals who contact 99cuci customer support. By using the 99cuci platform, you acknowledge that you have read and understood this Policy.
1.3This Policy is to be read in conjunction with the 99cuci Terms & Conditions, which govern the broader terms of your use of the platform. In the event of any conflict between this Policy and the Terms & Conditions on the specific subject of personal data, this Policy shall prevail.
1.4We may update this Policy from time to time to reflect changes in applicable law, industry best practice, or our data processing activities. The "last updated" date at the top of this page reflects the most recent revision. Continued use of 99cuci following a policy update constitutes acceptance of the revised terms.
2.1Registration Data. When you create a 99cuci account, we collect your chosen username, email address or mobile phone number, date of birth, and the password you set (stored in hashed form — your plaintext password is never retained).
2.2Identity Verification Data. When we are required to perform Know Your Customer (KYC) checks — which may occur before processing a withdrawal or in response to regulatory requirements — we may collect government-issued identification documents (national identity card, passport), proof of residential address, and proof of payment method ownership. This data is collected for regulatory compliance purposes only.
2.3Financial Transaction Data. We collect details of deposits and withdrawals made through your 99cuci account, including transaction amounts, dates, payment method identifiers (e.g., masked bank account numbers, eWallet identifiers), and transaction statuses. We do not store full payment card numbers on our servers.
2.4Gaming Activity Data. We maintain records of your gaming activity on 99cuci, including bet history, game sessions, wager amounts, win/loss outcomes, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
2.5Technical & Device Data. When you access 99cuci, we automatically collect technical data including your IP address, device type and operating system, browser type and version, session timestamps, and referring URL. This data is used for platform security, fraud detection, and analytics.
2.6Communications Data. If you contact 99cuci customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and metadata such as time and date stamps.
2.7Responsible Gaming Data. If you set deposit limits, session limits, or request self-exclusion through your 99cuci account, we retain records of these requests and the settings applied. This data is used to enforce your protective elections and is not used for marketing purposes.
99cuci processes personal data for the following purposes:
3.199cuci does not use your personal data to make fully automated decisions that produce significant legal effects concerning you without human oversight.
4.1Contractual Necessity. Processing of registration data, transaction data, and gaming activity data is necessary for the performance of the contract between you and 99cuci (i.e., the Terms & Conditions you accepted when creating your account).
4.2Legal Obligation. Processing of identity verification data and AML-related records is necessary for compliance with applicable legal and regulatory obligations, including international gaming authority requirements applicable to 99cuci's operations.
4.3Legitimate Interests. Processing of technical and device data for fraud prevention, platform security, and analytics is carried out on the basis of 99cuci's legitimate interest in maintaining a safe, fair, and well-functioning platform, where such interests are not overridden by your fundamental rights and freedoms.
4.4Consent. Where we rely on your consent for any specific processing activity (e.g., optional marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5.199cuci does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.
5.2We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
5.3All third-party service providers who receive personal data from 99cuci are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for purposes other than those specified in their agreement with 99cuci.
6.199cuci uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow the platform to recognise your session, remember your preferences, and analyse site usage patterns.
6.2The categories of cookies used by 99cuci include:
6.3You may manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may impair the functionality of the 99cuci platform, including the ability to log in and access your account.
7.199cuci retains personal data for as long as your account remains active and for a further period as required by applicable legal, regulatory, and accounting obligations. For gaming and financial transaction records, this typically means a retention period of five (5) years following the closure of your account or the date of the last transaction, whichever is later.
7.2Identity verification documents submitted for KYC purposes are retained for the period required by applicable AML regulations, which may extend beyond the account closure date.
7.3Self-exclusion records are retained for a minimum of five (5) years to prevent circumvention of the self-exclusion through re-registration under different details.
7.4Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
8.199cuci implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption of all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and penetration testing, and employee training on data protection obligations.
8.2Notwithstanding the measures above, no data transmission over the internet is completely secure. 99cuci cannot guarantee absolute security of data transmitted to or from the platform. You are responsible for maintaining the security of your login credentials and for promptly reporting any suspected unauthorised access to your account.
8.3In the event of a personal data breach that poses a risk to your rights and freedoms, 99cuci will notify you and relevant regulatory authorities in accordance with applicable legal requirements.
Subject to applicable law, you have the following rights with respect to your personal data held by 99cuci:
9.1To exercise any of these rights, please contact the 99cuci support team. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection law. We may need to verify your identity before processing your request.
10.199cuci is strictly an adult platform. We do not knowingly collect or process personal data of individuals under 21 years of age. By registering a 99cuci account, you warrant that you are at least 21 years old in accordance with international gaming authority guidelines applicable to our platform.
10.2If 99cuci becomes aware that personal data of a person under the required age has been collected, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on 99cuci, please contact us at [email protected] immediately.
11.1The 99cuci platform may contain references to third-party services (such as game providers or payment processors) whose own privacy policies govern the handling of any data you interact with directly on their systems. 99cuci is not responsible for the privacy practices of third-party platforms and recommends that you review the privacy policy of any third party whose services you access.
12.199cuci reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email or a prominent notice on the platform prior to the change taking effect. The "last updated" date at the top of this page will reflect the most recent revision.
12.2Your continued use of the 99cuci platform following notification of changes constitutes your acceptance of the updated Privacy Policy.
13.1For any privacy-related enquiries, data subject requests, or concerns about how 99cuci handles your personal data, please contact our support team. Our contact email address is: [email protected] — this is plain text only and is not a clickable link.
13.2Live chat support is available 24 hours a day from within your logged-in 99cuci account and is the preferred channel for account-specific data queries, as it allows us to verify your identity before processing your request.
Every interaction between your device and the 99cuci platform is protected by TLS encryption. Your login credentials, payment data, and session activity are never transmitted in plaintext.
99cuci does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks. Your data is used exclusively for the purposes described in this Policy.
Access, rectify, restrict, or request deletion of your personal data at any time. Data subject requests from 99cuci players in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia are processed promptly.
Identity verification is conducted strictly for regulatory compliance. KYC documents are handled by vetted service providers and are never used for purposes beyond regulatory requirements.
Only essential, analytics, and preference cookies are used. Analytics data is aggregated and anonymised. You can manage non-essential cookies through your browser settings at any time.
Data is retained only as long as legally required, then securely deleted or anonymised. We don't hold onto personal data indefinitely — retention schedules are defined and enforced.
Create a free 99cuci account and enjoy live casino, slots, baccarat, jackpots, and sports betting with full confidence in how your data is handled. Must be 21+.
Must be 21+ · Responsible gaming tools available · International gaming authority guidelines apply